FAQ
Frequently Asked Questions
We invite you to explore the sections below to find answers to the most common questions. If you can’t find what you’re looking for or have additional questions, feel free to reach out — we’re always happy to help.
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase. That’s why we accept returns on all items within 14 days of the delivery date. For full details, please visit our Returns & Refunds page.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use it to track the status of your order on our website or through the courier's website.
Can I cancel or change my order?
If you’d like to cancel or make changes to your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request.
2. Product Questions
Which size should I order?
Each product page includes a detailed sizing guide. Please refer to it to help you choose the right fit.
What material is this product made of?
You can find material information under the “Product Description” on each product page. If you need more details, don’t hesitate to reach out.
Is this product available in other colors?
If a product is available in different colors, they will be listed on the product page. Don’t see your preferred color? Contact us and we’ll check availability for you.
3. Payment Questions
Which payment methods do you accept?
We accept major payment options including Visa, MasterCard, American Express, Bancontact, PayPal, and Apple Pay.
Is my payment information secure?
Yes. We use industry-standard encryption and secure processing to ensure your payment details are safe at all times.
4. Shipping Questions
How long does shipping take?
Delivery time depends on your location. Most orders are processed within 24 hours and arrive within 7–11 business days. See our Shipping Policy for more details.
Do you offer free shipping?
Yes we offer free shipping worldwide. Check our shipping info page for all applicable conditions.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Just make sure your address is complete and accurate to avoid any delays.
5. Contact & Support
How can I contact customer service?
You can reach our support team by emailing info@omeluna.com. We’re here to help.
What are your customer service hours?
Our team is available Monday through Saturday, from 9:00 AM to 6:00 PM CET. We aim to respond to messages within 24 hours, including outside working hours.
How can I leave feedback?
We’d love to hear from you! Feel free to send feedback via our contact form or email us directly at info@omeluna.com.
Do you have a physical store?
Not at the moment. We operate online and ship directly from our fulfillment partner to keep prices fair and operations efficient.