We do our best to get your order to you as quickly as possible. On average, delivery takes between 5 and 11 days, depending on the product and the supplier.

There’s an important reason for this: at OMELUNA, we consciously choose a more sustainable approach.

Instead of fast shipping methods with a large ecological footprint, we work with a “made-to-order” and “optimized shipping” system.

This means that products are only shipped after you’ve placed an order. This allows us to avoid excess stock, material waste, and unnecessary returns.

In addition, we often combine shipments to reduce transport movements, which helps lower CO₂ emissions.

With this approach, we contribute to a more sustainable world — while still offering you unique products at a fair price.

We greatly appreciate your patience and promise that the wait will be worth it.

As soon as your order is shipped, you’ll receive a tracking number so you can follow your package! 🌿

Once your order has been shipped, you’ll receive a Track & Trace code to follow your package.. You can use this number to check the status of your delivery on our website.

(Please note: this email may sometimes end up in your spam folder.)

We’re sorry to hear that your order arrived damaged or incomplete! Please contact us within 7 days of receiving your order via [your customer service email address], and include clear photos of the damaged item or specify what’s missing. We’ll make sure you receive a suitable solution — such as a replacement product or a refund.

Yes, we offer returns and refunds. If you’re not satisfied with your purchase, you can return the product within 14 days of receipt, as long as it is unused and in its original packaging.

Please note: return shipping costs are at your own expense, unless the return is due to an error on our part. Once we have received the returned item, we will process your refund as quickly as possible. For more info check the refund policy

We do everything we can to offer high-quality products. Our suppliers are carefully selected, and we only work with partners who meet our quality standards.

If you’re ever not satisfied with a product, you can always reach out to us — we’ll make sure to find a suitable solution.